FAQ'S
1. What types of clothing items does VKGlam Boutique offer?
VKGlam Boutique offers a wide range of trendy clothing items, including midi tiered skirts with matching tops and colorblock linen blend soft pants. Our unique selection allows customers to effortlessly create stylish and fashionable outfits for any occasion.
2. What is VKGlam Boutique's return policy?
VKGlam Boutique has a 15-day return policy. This means that you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Furthermore, all items must be free from perfumes, deodorant residue, and makeup stains. You'll also need the receipt or proof of purchase.
3. How do I start a return?
To start a return, you can contact us at info@vkglamboutique.com. We will provide you the return address.
Please note a $10 return fee will be deducted from your order to cover shipping and restocking costs.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. What should I do if my item is defective, damaged, or incorrect?
If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.
5. Are there any items that cannot be returned?
Yes, certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please get in touch with us.
6. Can I exchange an item?
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
7. How long does it take to receive a refund?
We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
8. What if I haven't received my refund after 15 business days?
If more than 15 business days have passed since we've approved your return and you haven't received your refund, please contact us at info@vkglamboutique.com.
9. How can I contact VKGlam Boutique for further assistance?
If you have any further inquiries or need assistance, please feel free to reach out to us via email at info@vkglamboutique.com. We're here to help!